Return and Refund Policy
If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.
We will refund any tiles in their original boxes within 30 days of the date of delivery. The customer will be responsible for arranging the return of the goods to: Walls and Floors Ltd, Garrard Way, Kettering NN16 8TD during regular opening times.
The refund will be processed within 7 working days following our receipt of the return.
CHANGE OF CHOICE
The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to our main distribution warehouse: Walls and Floors Ltd, Returns Depot, Garrard Way, Kettering, NN16 8TD and the customer will be responsible for arranging transport and insurance of goods.
This must be done within 30 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.
For any returns, a returns form can be obtained from our customer service team by calling on 01536 314730 or download a returns form online.
To obtain an idea of approximate return costs via local couriers online, please find pallet quote calculator.
For our full Returns and Checks prior to fixing policy, please refer to our Terms and Conditions.
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