Return and Refund Policy

Easy Online Returns

1
DAMAGES/INCORRECT DELIVERY


If you receive damaged tiles or you believe your order to be incorrect, please inform our Customer Service team within 2 working days of the delivery.

2
SURPLUS


If you have any leftovers from your project we will refund any tiles in their original packaging that are returned to us within 30 days of the delivery date, if our Warehouse has the same batch still available.
All returns must be full boxes no singles or loose tiles will be accepted. The customer will be responsible for arranging the return of the goods.

Please contact our Customer Service team to enquire about your return.

3
CHANGE OF CHOICE


The customer will have the right to return goods if they are not happy with their selection within 14 days of the delivery. The customer will be responsible for arranging the return of the goods.

4
To Return Tiles


For any returns queries contact our Customer Service team on 01536 314730
or  customerservice@wallsandfloors.co.uk

For our full Returns and Checks prior to fixing policy, please refer to our Terms and Conditions.

 

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