We always recommend ordering tile samples prior to purchasing to see their true beauty, finish and texture. All our tiles have the option to order a sample online. We offer full size samples, no cuts! There are a maximum 6 samples per order, with free delivery.

Standard Sample Delivery - Free (2-3 working days)

Please note: You can order up to 6 different samples, not 6 samples of the same product. Tiles 1200x600mm or larger due to weight and size will be sent via pallet, and not parcel post, therefore a shipping charge will apply. Only orders under 15KG can be sent via Parcel delivery, orders over 15KG will be sent via Pallet delivery.

Find out more about our tile sample service here. 

We deliver to mainland UK addresses and all delivery prices are fixed inc VAT.

Standard Delivery (all orders over £150) - Free
Standard Delivery (all orders under £150) - Up to 10 KG = £7.99, 10-15 KG = £11.99, Over 15 KG = £24.99

Standard Sample Delivery - Free (2-3 working days)

Only orders under 15KG can be sent via Parcel delivery, orders over 15KG will be sent via Pallet delivery.

Find out more about our delivery service here. 

Need a helping hand finding the correct adhesive and grout for your chosen tiles? Don’t worry, we’ve got you covered! Just use our helpful Adhesive and Grout Finder tool. In a few easy steps, it will serve up the perfect product for your tiling project. Click here to get started.

Easy online 30-day returns. If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will refund any surplus tiles in their original boxes within 30 days of the date of delivery. You will have the right to return goods if you are not happy with your selection or change your mind.

Find out more about our returns and exchange service here.

As well as our 30-day refunds and returns, we are proud to offer a 30-day exchange period. This means that you are still able to return any unwanted tiles back to us within 30 days of your original purchase date for a tile exchange. These tiles must be unused, uninstalled, in good condition and in their original packaging. Unfortunately we do not accept exchanges on adhesives and grouts, only tiles. We also do not accept exchanges on clearance and end-of-the-line job lot items.

Find out more about our returns and exchange service here.

We're here to help! Contact our friendly Sales & Customer Service teams today. Expert in-house tiling advice and help by Phone, Email or Live Chat.

Telephone: 01536 314730 Monday - Friday 8.00am to 5.00pm, Saturday 9.00am to 4.00pm. Email: sales@wallsandfloors.co.uk or customerservice@wallsandfloors.co.uk

We also offer bespoke technical support & advice on your tiling projects. Telephone: 01536 419981 Monday – Friday 8.00am to 5.00pm.

Find out more about our sales and customer service teams here.