Privacy & Cookies

Privacy Policy

References in this Privacy Policy Statement to "we", "us" and "Walls and Floors" are to Walls and Floors Ltd. At Walls and Floors we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.


What information we collect?

We ask for your name, telephone number, home address and email address for orders, competitions, giveaways, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details (payment details are securely protected by SagePay, PayPal or Secure Trading). We may obtain information about your usage of our Website to help us develop and enhance experiences online and improve it further through online surveys and other digital marketing requests.


What data will be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email, SMS or post) information about products and services and details of promotions and special offers from Walls and Floors. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

•    All email messages and email newsletters will contain information on how you can unsubscribe in the footer; or
•    Send an email to our customer services team;
•    Call our customer services team - see the Contact Us page; or
•    Write to us at: Walls and Floors Ltd, Garrard Way, Telford Way Industrial Estate, NN16 8TD.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.


What information do we share?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research, digital marketing and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Walls and Floors.

One of the purposes for which we may disclose your address and post code details is to check against Fraud Prevention Schemes. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.



Cookie Policy

Our aim at Walls and Floors is to provide our visitors with an enriched online experience when browsing and searching for your perfect tiles. Walls and Floors uses cookies in order to make the user experience easier, more relevant and up to date.

From the 26th of May 2012 a revised ePrivacy Directive came into place enforcing that publishers must clearly identify what cookies are in use and their purpose.


What are cookies?

Cookies are small text files stored on your PC, tablet or mobile device when you access most websites on the Internet. Cookies make the interaction between users and websites faster and easier, making the browsing experience more efficient and enjoyable. Detailed information about the types of cookies that are used on Walls and Floors are set out below.


How do Walls and Floors use cookies?

Walls and Floors use of cookies is aimed at enriching the overall user experience online and allow us to make further improvements and tailor our visitors requrements. We use cookies to make our website as useful as possible. We only use cookie when strictly necessary to provide functionality and improve site performance. We use cookies to track usage but they do not tell us who you are or contain personal information. Using Walls and means you agree to our use of cookies.

Related to Sign up and registration process, helps us remember choices you may have made on a previous visit (functional cookies).

Related to Login and remembering shopping basket contents, essential for services and features throughout the site (stricly necessary / technical cookies).

Related to site optimisation and testing, these provide us with anonymous information about how the site is used (performance cookies).

Related to Google Analytics, these again allow us to anonomously track site usage but means you cannot be identify personally. (statistical cookies)

Trusted third party affiliates and targeting, these help improve the user experience by providing more relevant search, display and video ads (ad serving targeting cookies).


What happens if I disable cookies?

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. 

Restricting or blocking cookies used on Walls and Floors may impact the functionality or performance of the website, or prevent you from using certain services provided through Walls and Floors. It will also affect our ability to update Walls and Floors to remember user preferences and improve performance.


More information about cookies?

For more information about cookies we recommend visiting For further details about controlling and deleting cookies we recommend

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