Delivery Information

DELIVERY RATES

Orders Over £150

FREE

Orders Under £150

Up to 10 KG = £7.99, 20 KG = £11.99, 30 KG = £15.99, Over 30 KG = £24.99

SAMPLES

Standard Sample Delivery

FREE

Next Day Sample Delivery

£3.95

Orders placed before 2pm

Next working day (Next Day) or 2-3 working days (Standard)

SELECTED DELIVERY

AM or PM Delivery

£49.95

Timed Delivery

£49.95

Please Note: Due to the distance from our main warehouse some areas in Scotland and Northern Ireland will be subject to a Surcharge, an additional £38.95 will be applied to delivery, regardless of total order value. Delivery can take between 3-5 working days.

Please contact us regarding overseas orders, a £74.95 Surcharge will apply.

Only orders under 30KG can be sent via Parcel delivery, orders over 30KG will be sent via Pallet delivery.

Please also note, when ordering Trims these may arrive as a separate delivery, not on a pallet, to ensure these are delivered safely and securely.

 

 

Orders are delivered by various means, usually by Tail lift vehicle. Please note that our general Delivery Service and those of our delivery Partners may involve deliveries being completed between the hours of 7.00am to 6.00pm. Due to insurance and health and safety regulations we are unable to transport goods into a Customer’s property. Ninety five per cent of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location (Kerbside Delivery*). If goods are delivered on a pallet - the items on the pallet will not be broken down or discharged by the delivering driver.

*Kerbside Delivery: Whilst every effort will be made to deliver your product to the nearest available delivery point, hazards or obstructions e.g. steps, lifts, uneven or gravel paths / driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle.

When placing your order, please provide wherever possible, a mobile telephone number, as this will improve the level of service our delivery partners are able to provide to you.

We despatch our samples and small order consignments through appointed carriers, who may be able to advise you delivery information, direct to you, by SMS text messaging.

When ordering via PayPal, you will leave Walls and Floors.co.uk and the transaction will go through with your default PayPal address. Therefore, your required delivery address will need to be present and confirmed within your PayPal account. Please ensure you provide a telephone number so we can contact/text you updates on delivery status. To amend/update please contact us via email customerservice@wallsandfloors.co.uk or call 01536 314730.

 

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