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Careers

Looking for an exciting new role? The following career positions are currently available at Walls and Floors.
Their head office is based in Kettering, Northamptonshire:


 

Sales and Customer Service Advisor

Objective:
To liaise with customers, taking and placing orders and supporting with Sales and Service queries.
To delight our Customers with 5* Customer Service
To work alongside our co-workers/colleagues to deliver the best service whilst supporting each other in
achieving this, ensuring the Customer and the Organisation are at the centre of decision-making.

Main Duties:
To answer customer enquiries via telephone, email and online web chat.
To have the ability to deal with a range of customer types from B2C and B2B
To proactively maximise the customer basket ensuring they have all the materials necessary to complete their project.
Process customer orders, sample orders, replacement orders, returns and refunds.
Build and develop relationships with all internal and external Departments ensuring that excellence in Customer Service is provided at all times.
Maintain good customer communication ensuring the customer is well-informed at all stages of the customer journey.
Liaise with internal and external couriers to ensure smooth delivery for our customers and inform them of any potential delays.
Gain knowledge of all company products and services and be confident to communicate this information to customers. (Full Training provided)
To ensure that appropriate Health & Safety standards are adhered to on an individual and collective Company basis.
Take responsibility for self-development with support from management.

Skills:
Strong problem-solving, organisational and content skills.
Excellent verbal and written communication skills
Ability to multitask and meet deadlines.
Ability to work on own initiative and as part of a team
Be confident in using multiple IT and computer systems

Personal Attributes:
Good internal and external communicator, at all levels.
Professional & positive attitude, with pride in job completed
High level of attention to detail
Professional & self-driven work ethic
Effective time management and problem-solving skills
Professional Behaviour
Some knowledge of and interest in the Tiling Industry.

Working Hours

Monday to Friday, 8:30 am - 5 pm

Occasional Saturdays, 9 am - 4 pm, for an enhanced rate of pay.

Starting wage is £23,795 with the opportunity to progress to £24,960

Job Type: Full-time

Benefits:

• Employee discount

• On-site parking

• Referral programme

Schedule:

•  Monday to Friday

• Weekend availability

Supplemental pay types:

• Bonus Scheme

Experience: 

•  Retail sales: 1 year (preferred)

• Customer Service: 1 year (required)

To apply, please send your CV / covering letter to: karen.johnston@wallsandfloors.co.uk