Orders weighing over 15kg will be delivered on a pallet, using an 18T vehicle with a tailift. We offer a kerbside delivery service. Hazards such as grass, steep inclines and gravel will cause an obstruction to the pallet truck meaning the delivery will be made to the closest accessible location. Narrow roads and restricted access may cause a delay to the delivery. If you think a smaller vehicle is required to deliver your order, please notify us. Delivery dates are estimated, we will try our best to adhere to the delivery date you have chosen, however, circumstances outside of our control may affect this and we will always keep you up to date.
Trims will be delivered separately via DPD due to their length.
The driver is not able to unpack the delivery, enter your property or take the pallet away.
Please ensure you check over your order and report any damages within 48 hours of the delivery being made.
Our deliveries can take place between 7am and 9pm, you will be made aware if your delivery is due to arrive after 6pm.
Next Day Delivery
We offer Next Working Day Delivery on orders placed before 2pm, Monday to Friday. Please be aware this is subject to postcode area, you will have the option to select 'Next Working Day' if this is available for your address.
Please note: If you're unavailable to receive your delivery on your selected day, we may charge a re-delivery fee.
Orders Over £299
Parcel/Pallet Delivery 0-15KG
Parcel/Pallet Delivery Over 15KG
Standard Sample Delivery
Please Note: Due to the distance from our main warehouse some areas in Scotland will be subject to a Surcharge. This will be calculated at the checkout. Delivery can take between 3-5 working days.
Northern Ireland and Non-Mainland UK delivery costs will be calculated at the checkout
When ordering via PayPal, you will leave Walls and Floors.co.uk and the transaction will go through with your default PayPal address. Therefore, your required delivery address will need to be present and confirmed within your PayPal account. Please ensure you provide a telephone number so we can contact/text you updates on delivery status. To amend/update please contact us via email firstname.lastname@example.org or call 01536 314730.