60-Day Returns & 365-Day Exchange

Easy Online Returns

1
DAMAGES/INCORRECT DELIVERY


If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.

2
SURPLUS


We will refund any tiles in their original boxes within 60 days of the date of delivery. The customer will be responsible for arranging the return of the goods to: Walls and Floors Ltd, Garrard Way, Kettering NN16 8TD during regular opening times.

The refund will be processed within 7 working days following our receipt of the return.

3
CHANGE OF CHOICE


The customer will have the right to return goods if they are not happy with their selection. The goods must be returned in the original packaging to our main distribution warehouse: Walls and Floors Ltd, Returns Depot, Wilson Terrace, Kettering, NN16 9RT and the customer will be responsible for arranging transport and insurance of goods.

This must be done within 60 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

For any returns, a returns form can be obtained from our customer service team by calling on 01536 314730 or download a returns form online.

To obtain an idea of approximate return costs via local couriers online, please find pallet quote calculator.

For our full Returns and Checks prior to fixing policy, please refer to our Terms and Conditions.

 

365 Day Exchange Policy

As well as our 60 day refund and returns, we are proud to offer a 365 day exchange period. This means that even after 60 days, you are still able to return any unwanted tiles back to us within 365 days of your original purchase date for a tile exchange. If you've had a rethink about your tiles or change of heart about your style, you have 365 days to let us know and we'll provide you with an exchange for your preferred tiles.

Please ensure your unwanted tiles are returned:

1
Unused & Uninstalled


All purchased tiles from Walls and Floors.co.uk have not been used. All tiles have not been previously installed or fixed.

2
In Good Condition


All tiles are in a good condition, suitable for resale.

3
Original Packaging


All tiles are in their original tile packaging.

The tiles must be returned in the original packaging to our main distribution warehouse. Please contact us prior to sending or delivering an exchange to us so we can book this in for you. The customer will be responsible for arranging the return of the goods (non-refundable) to: Walls and Floors Ltd, Garrard Way, Kettering, NN16 8TD during regular opening times and the customer will be responsible for arranging transport and insurance of goods. This must be done within 365 days of receiving the order. Unfortunately we do not accept exchanges on adhesives and grouts, only tiles. We do not accept exchanges on clearance and job lot items. Exchanges will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

For our full Exchange and checks prior to fixing policy, please refer to our Terms and Conditions.

 

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