We're happy to announce that we've now surpassed the 20,000 review mark on Trustpilot, and have managed to maintain a 5-star 'Excellent' rating!

 

 

Five out of five

One of the leading review companies in the UK, Trustpilot allows customers to rank a company's service from 1-5. It collates all the reviews to give the company an overall score out of 5.

We're delighted to say that, even though we've now passed the 20,000 review milestone, we still have the highest grade, with 5 out of 5 stars, which Trustpilot labels as 'Excellent.'

 

How we use our reviews

Each and every day, we look through all the Trustpilot reviews we receive. Firstly, we look for particular mentions of staff members - for example, if a customer has remarked that 'Tim in Sales was very helpful,' we'll make sure that he is praised.

 

But we also use our Trustpilot reviews to continually learn and to grow our company. If ever we receive any suggestions from customers on how we can improve our service in the future, we take all the feedback on board, and look for ways to action the suggestions, so that we constantly evolve and become better and better at what we do.

 

Since 1987, we've been the UK's leading independent tile specialists, and we strive to become that little bit better every single day.

 

A handful of reviews

Here are some of those reviews we've been talking about...

 

 

 

 

 

 

A big thank you

We'd like to sign off by saying a big thank you to everybody who has taken the time to leave us a review - even if you had a criticism - for this feedback helps us to grow and become better every day.

 

 

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